Verizon 5G Home Internet Review

Verizon 5G Home Internet is Verizon’s wireless home internet service powered by their next-generation 5G network. Verizon, at the forefront of 5G deployment in the United States, launched the first commercial 5G network in 2018.

The Verizon 5G Home Internet, a fixed wireless internet service, leverages Verizon’s cutting-edge 5G Ultra Wideband network to deliver home internet connectivity directly to customers. This offers an exciting alternative to traditional cable or fiber optic broadband options.

This guide covers what you need to know about 5G technology, how Verizon’s 5G Home Internet service works, setup instructions, speed and reliability comparisons, plan options, tips for switching providers, and more to help you decide if it’s the right home internet solution for you.

Understanding 5G and Verizon’s Offering

What is 5G?

5G stands for 5th generation cellular wireless technology that is designed to greatly enhance the capabilities of 4G LTE networks. Some key advantages of 5G compared to 4G/LTE include:

  • Much faster peak data speeds up to 10 Gbps versus about 100 Mbps on 4G
  • Lower latency for near real-time communication as low as 1 millisecond versus around 20-70 ms on 4G
  • Ability to connect exponentially more devices up to 1 million per square km versus only about 100,000 on 4G
  • Enhanced reliability and capacity to manage heavy network traffic loads
  • New radio frequencies like mmWave for tremendous bandwidth
  • Advanced antenna technologies like massive MIMO beamforming

How does 5G compare to 4G?

The most noticeable improvements 5G provides over 4G networks relate to faster speeds, lower latency, and increased connection capacity:

Peak Download SpeedsUp to 10 GbpsAbout 100 Mbps
LatencyAs low as 1 millisecondAround 20-70 milliseconds
Device DensityUp to 1 million devices per sq kmUp to 100,000 devices per sq km
Spectral EfficiencyGreatly improvedGood
MobilitySeamless up to 310 mphSeamless up to 160 mph
Radio InterfaceOFDM basedOFDMA based

This combination of enhancements allows 5G networks to deliver data much faster with minimal lag time between requests, as well as support exponential growth in connected devices and heavy usage volumes.

See Also: What is a 5G Router and Why Should You Consider It?

Overview of Verizon’s 5G Home Internet service

Verizon 5G Home Internet provides broadband internet access to residential customers by utilizing Verizon’s 5G cellular network rather than requiring the installation of cable or fiber optic lines to the home.

It is only available in areas with Verizon’s 5G Ultra Wideband network coverage. Customers receive an indoor/outdoor equipment setup that connects to Verizon’s nearby 5G small cell sites on light poles, rooftops, etc. Typical download speeds range from 300 Mbps up to 1 Gbps depending on location.

See Also: Is 400 Mbps Fast? A Comprehensive Guide to Internet Speeds

Key features of Verizon 5G Home Internet

  • Typical download speeds of 300+ Mbps (up to 1 Gbps depending on location)
  • Upload speeds of 50+ Mbps
  • Low latency of around 30 milliseconds
  • Truly unlimited data – no caps
  • No annual service contracts required
  • Includes standard installation
  • Built-in Wi-Fi router capability
  • Access to Verizon’s expanding 5G Ultra Wideband network
  • Dedicated 5G bandwidth (not shared like mobile 5G)
  • 45-day risk-free trial period

Setting Up Verizon 5G Home Internet

Equipment needed for Verizon 5G Home Internet

Verizon will provide and install the following equipment to set up 5G Home Internet service:

  • 5G Internet Gateway (router) – broadcasts WiFi and connects to the receiver
  • 5G Receiver (window unit) – outdoor antenna to connect to Verizon’s 5G signal
  • Power adapter for receiver and router
  • Ethernet cable to connect receiver and router
  • Mounting hardware and cable conduits

To utilize Verizon 5G Home Internet at your residence, customers must install the Verizon 5G Internet Gateway, a compact, cylindrical router translating the external 5G signal into your home’s WiFi connection.

The self-installation process, guided by the Verizon Home Internet app, takes approximately 30 minutes. Depending on external 5G signal strength, an indoor or outdoor antenna is required.

Verizon guides necessary antenna accessories and ships them directly to customers free of charge. The entire installation process is straightforward for those comfortable with basic hardware and software setup.

A step-by-step guide to setting up Verizon 5G Home Internet

  1. Schedule your installation date when placing your 5G Home Internet order.
  2. Determine the ideal mounting location for the 5G receiver with a line of sight to Verizon 5G nodes.
  3. The technician will complete the installation by mounting the receiver outside, running cabling conduits, connecting to power, and configuring the indoor router.
  4. Connect your devices to the router’s WiFi network or via Ethernet ports.
  5. Follow router dashboard instructions to set your WiFi SSID and password, and adjust settings if needed.
  6. Run speed tests to verify you are getting your expected download and upload bandwidth.
  7. Configure router modes like bridge if you wish to use your own router (advanced).

Troubleshooting common setup issues

If speeds are slower than expected, check for obstructions impacting the receiver’s line of sight and adjust its positioning or height if possible. Try testing closer to the router for faster speeds.

If the WiFi signal is weak in areas, optimize router placement, enable AiMesh, or upgrade to a mesh system. Contact Verizon technical support for help resolving any performance issues.

Evaluating Verizon 5G Home Internet

Speed and performance of Verizon 5G Home Internet

Verizon advertises typical download speeds of 300 Mbps for 5G Home Internet, with maximum speeds reaching up to 1 Gbps depending on proximity to a 5G cell tower.

Upload speeds can reach 50 Mbps, significantly surpassing many cable or DSL connections that often offer 100 Mbps or lower.

However, competitors like AT&T Fiber or Google Fiber, offering fiber optic broadband, can match or even exceed Verizon’s 5G speeds.

Actual speeds will vary based on factors such as proximity to 5G towers, the type of 5G connection (Ultra Wideband or Nationwide), network congestion, and other environmental conditions.

Verizon’s 5G network boasts extremely low latency, making it ideal for online gaming, video conferencing, and streaming HD video.

Reliability of the service

Verizon 5G Home Internet demonstrates strong reliability, especially in areas with optimal 5G Ultra Wideband coverage.

The nature of the cellular wireless connection provides greater consistency compared to the intermittent outages that can occur with cable internet. Connection drops or lag are rare for most 5G Home Internet customers.

While reliability may experience minor setbacks during severe weather conditions like heavy rain, snow, or wind storms, Verizon’s 5G network is engineered to withstand weather disruptions better than previous 4G LTE or 3G wireless technology.


As of November 2023, Verizon 5G Home Internet is available in selected markets nationwide where Verizon has deployed its fastest 5G Ultra Wideband network.

Presently, it is accessible in parts of over 100 major cities, with ongoing aggressive expansion plans. However, availability can vary within metro areas based on proximity to 5G cell towers. Verizon aims to reach 175 million people in the United States with 5G Ultra Wideband by 2024.

Due to the service’s reliance on a 5G signal, it is essential to check Verizon’s website or consult with a sales representative to confirm 5G Home Internet availability at your specific address before signing up.

Pricing and plans available

Verizon 5G Home Internet is priced at $50 per month for customers with Verizon Wireless cell phone service and $70 per month for non-Verizon customers, with taxes and fees included. The upfront cost for the necessary equipment is $99.

Notably, no annual contracts are required, and Verizon 5G Home Internet imposes no data caps. Additionally, Verizon offers a $25/month discount for households qualifying for low-income internet programs, such as the Affordable Connectivity Program.

In summary, Verizon 5G Home Internet provides excellent value, competitively pricing its cutting-edge 5G service against cable providers while delivering faster speeds.

Comparison with other 5G home internet services

Sure, here’s a comparison between Verizon 5G Home Internet and other 5G home Internet services in a list table format:

SpeedsUp to 1 GbpsSlowerUp to 200MbpsSlowestUp to 1.2 GbpsUp to 1 Gbps
Coverage40M householdsWideSelect Cities5G areasLargest networkWide

This table provides a clear comparison of the key differences between Verizon 5G Home Internet and other 5G Home Internet services.

Customer service experience

Verizon provides customer support for 5G Home Internet via phone, website, and mobile app. Customers report varied experiences with Verizon customer service.

Response times are generally fast and technicians are knowledgeable in resolving issues with setup, network optimization, troubleshooting, speed testing, and equipment. Verizon also offers a 45-day risk-free trial period if customers are unsatisfied.

While technicians can generally resolve issues such as slow connection speeds or equipment malfunctions, some customers note long hold times and encounters with representatives who may be less knowledgeable about 5G-specific questions.

Overall satisfaction with reliable service reduces the need for frequent customer support interactions.

Honest Review of Verizon 5G Home Internet


SpeedsVerizon 5G Home Internet offers speeds up to 1 gigabit per second (Gbps).
PlansCustomers can choose between the basic 5G Home plan or the higher-tier 5G Home Plus plan.
PricingThe price starts from $60.00 and up.
Contract, data limits, or hidden feesCustomers don’t have to worry about data caps or price hikes.
Satisfaction guaranteeVerizon offers a 30-day satisfaction guarantee.


Geographical coverage limitationsThough 5G home internet is available in most metro areas, speeds aren’t guaranteed.
Wireless connectivity challengesThe wireless nature of Verizon 5G Home Internet means that internet and mobile customers in the same area will compete to use the same cell site.
Potential connectivity issuesHouseholds in areas identified on Verizon’s coverage map may have connectivity issues depending on their actual proximity to 5G towers.

Read more: How Good is Verizon 5G Home Internet?

Making the Switch to Verizon 5G Home Internet

How to switch from your current provider to Verizon?

To switch your home internet service over to Verizon 5G Home Internet, follow these steps:

  1. Check Verizon’s website to confirm that 5G Home Internet coverage is available at your address.
  2. Select the plan you want and order service online or by phone. Schedule an installation date.
  3. On your current service’s termination date, activate the Verizon equipment when it is installed.
  4. Contact your previous internet provider to cancel the service and arrange for equipment returns.
  5. Set up and connect your devices to the new Verizon 5G router.

Understanding the terms and conditions

It’s important to thoroughly understand Verizon 5G Home Internet’s terms and policies before ordering:

  • No annual contracts or early termination fees
  • Unlimited data – no throttling or caps
  • Equipment rental fees are included
  • 45-day risk-free trial period
  • Confirm the cancelation process for ending the service
  • Installation of outdoor receiver required
  • Possible unreturned equipment fees if not returned in good condition

Process of canceling the service, if needed

Verizon 5G Home Internet requires no annual contract, so you can cancel anytime by contacting Verizon’s support team. To cancel:

  1. Call or chat with Verizon support and request service cancellation.
  2. Confirm your requested cancellation date and that billing/auto-pay will end.
  3. Return leased router and receiver equipment undamaged or pay unreturned equipment fees.
  4. Get a confirmation number/notice that the cancellation is complete.
  5. Optionally provide feedback about your reasons for canceling to help Verizon improve its services.


Verizon 5G Home Internet emerges as a compelling option for fast, reliable home broadband without contracts or data limits. It outperforms DSL and most cable providers, particularly in areas with robust 5G coverage, offering next-generation wireless speeds.

As Verizon rapidly expands its 5G availability, more households will gain access to superior home internet over 5G.

Drawbacks include inconsistent customer service quality and the need for external antenna equipment in some cases. However, for qualifying households within Verizon’s 5G footprint, it stands out as an excellent value wireless home internet service.

Leave a Comment